Myrtle Grand Vacations Policies and Procedures
CHECK IN: 3:00 to 5:00 p.m. or as soon as your rental property has been cleaned or inspected. Please note the check-in time of 3:00 p.m. may be extended for special cleaning and maintenance. Please call for instructions on late arrivals. No late check-ins will be granted until full payment is received; we have a valid credit card on file, a signed copy of the payment receipt and Policies and Procedures. Please note that the minimum check-in age is 25.
CHECK OUT: 10:00 a.m. or earlier. Please return keys to the Myrtle Grand Vacations office. Sorry, no exceptions from June - September as we must have time to clean and inspect all properties for arriving guests. A late check-out will result in additional charges to your rental account equal to one night’s rent. Tenant is responsible for cleaning all dishes, emptying refrigerator, securing all doors and windows and removing trash to the appropriate outdoor receptacles upon departure.
PAYMENT INFORMATION: Once making a reservation, a prepayment of 50% of the total amount is required to confirm a reservation. Payment must be received in our office within 10 days or reservation will be cancelled. The Policies & Procedures should be read over closely, signed and returned to our office. If you are renting for less than a full week, the full payment will be requested at time of booking a reservation. For reservations made more than 30 days prior to arrival, we accept personal checks, money orders, certified funds or MasterCard, Discover or Visa. For reservations made less than 30 days prior to arrival, ONLY certified funds or Visa, MasterCard or Discover are accepted and must be paid in full prior to arrival. No personal checks accepted if arriving within 30 days. Remember that your final payment is due 30 days prior to arrival. Accepted forms of payment are in U.S. funds only.
UPON ARRIVAL: Please check your unit thoroughly upon arrival. Every effort is made to see that your unit is cleaned and ready for your arrival. The unit has been inspected for cleanliness, damages and missing items so your unit should be ready for your arrival. Please contact the office immediately (not at departure) with any cleanliness or other issues with your unit. The cleaning is basic cleaning and refunds will not be made if cleaning is unsatisfactory to guest. Myrtle Grand Vacations will send a housekeeping team ASAP to correct the cleaning discrepancy. Every property is inspected prior to check-in and after check-out and you may be billed if extraordinary cleaning is required.
TAXES: All rental charges are subject to 6% sales tax and 5% accommodations tax.
PROCESSING FEE: A non refundable processing fee is required on all reservations based on the size of the rental unit you requested.
ACCIDENTAL DAMAGE WAIVER: All reservations will be charged a $35 non-refundable Accidental Damage Waiver, which covers up to $1,500 in damages. It does not negate your responsibility as a tenant. All guests staying in the unit (not to exceed maximum occupancy) will be covered by this waiver and will not be obligated to pay for accidental loss or damage to the rental unit or its contents. It does not include intentional acts, gross negligence or willful conduct and the following: damages done by unauthorized groups, loss of use, loss or damage to guest’s personal property or rental equipment brought onto the premises, normal wear & tear, any damage caused by a violation of Myrtle Grand Vacations Policies & Procedures or in an action that violates local, state or federal laws and Acts of God.
SECURITY DEPOSIT: No security deposit is required if the guest presents a valid Visa/MasterCard/Discover card at check-in. Debit cards may be used for payments but will not be accepted as a valid credit card on file. If you do not have a valid credit card on file, you will be required to pay a $500 cash security deposit. If cash deposit is required, please allow up to two (2) weeks after check-out date for return of deposit.
CANCELLATION & TRANSFER POLICY: Confirmed reservations are not transferable. Confirmed reservations must be cancelled by written notice via registered U.S. mail only. If your reservation must be cancelled, for any reason; all money paid will be forfeited unless the rental unit is re-rented for the entire cancelled period and for the full rental amount. All refunds are subject to a cancellation fee of $150. Myrtle Grand Vacations strongly suggestspurchasing Travel Insurance to protect your vacation investment against emergencies and mandatory evacuations.
GROUPS & HOUSE PARTIES: We rent to families and responsible adults ONLY. Please note that the minimum check-in age is 25. However, we do have some beach houses that rent to groups and house parties and a security deposit may be required. Any violation of the Polices & Procedures will result in termination of rental agreement without refund.
OTHER POLICIES: No pets are allowed in any unit unless otherwise noted. Fireworks and grilling on balconies are illegal within city limits. No phone calls may be billed to the homeowner’s telephone. More than the occupancy in any unit is strictly prohibited. For non-smoking units, violators will be charged a $350.00 damage fee to cover the cost of a special cleaning to deodorize and rid the unit of smoke.
KEY CHARGES: For security reasons, there is a $50 charge for each lost or unreturned room key to cover expense for changing the locks. There will be a $100.00 charge for each lost swipe card, exercise room, garage door opener or pool key/tag. There will be a $75 charge at the renter’s expense, payable in cash at the time of service if you lock yourself out of the unit and our staff needs to open the unit for you during non-business hours. If a locksmith opens the unit at any time, the charge will be determined by the locksmith and payable by the renter.
PARKING: Campers, trailers, boats and motorcycles are NOT allowed at some locations. Parking is limited to two (2) cars at all condominium locations. If you have special parking needs, please contact our office for assistance.
LINENS: NO linens are provided unless linen service is requested; bed linens and bath towels are provided at $25 PER bed. No linens are provided for sleeper sofas. Linens included are as follows: 2 bath towels, 2 washcloths, 1 hand towel, 1 flat & 1 fitted sheet, 2 pillow cases PER bed. You need to bring beach towels with you, as no bath towels are to be taken from the unit for use at the pools or on the beach. You may bring your own linens for the sleeper sofa or we can provide them at a cost of $20.00 per sleeper sofa. Please request the sleeper linen package before making your final balance payment.
DEPARTURE CLEANING SERVICE: Is included for your rental. Our Departure Cleaning Service is provided to sanitize the unit for the next renters. Our housekeeping staff will dust, vacuum, and sanitize the bathrooms and kitchen. Guests are responsible for removing trash. There will be a $50 charge for trash removal. There is a short window to accomplish this before the next check in and we would appreciate you leaving the unit in a reasonably clean condition for our housekeeping staff. Detailed check out instructions will be provided at check in.
EQUIPMENT: Units are privately owned and furnished according to the homeowner’s taste. We cannot be held responsible for appliance breakdowns or for changes by owners in furnishings or equipment. We will make all efforts to have service restored as soon as possible if there is equipment failure. NO refunds or credits will be made for mechanical failures or equipment.
PLEASE NOTE: Property items (such as bedspreads, pillows, chairs, pots and pans, dishes, glasses, silverware, etc.) are NOT to be taken out of the property to the beach or to other properties.
LOST and FOUND: Myrtle Grand Vacations will NOT be responsible for any personal items left in the units. There will be a $15.00 service charge in addition to the mailing charges required if you request us to pick up and mail any items left behind.
LOCKED CLOSETS: Many homeowners have their personal items locked in a closet for their convenience. These areas are not included in any rental. Please do NOT attempt to open these locked closets – they are for HOMEOWNER USE ONLY. If you break into the closet, you will be charged for any repairs as well as the missing items.
UNIT SOLD OR CANNOT BE OCCUPIED: In the event that a rental unit cannot be occupied or is sold, Myrtle Grand Vacations reserves the right to transfer reservations to a comparable unit. Every effort will be made to contact customer prior to arrival, however, we will not be responsible if customer cannot be contacted. Tenant agrees to pay any difference in rental amount. Tenant shall not be entitled to any refund due to unfavorable weather, maintenance problems, area construction, ready departure, or disruption of utility services (including phone and cable), after occupancy.
GOLF CAR: It is understood that our company, Myrtle Grand Vacations, LLC, assumes no liability and will be held harmless and not responsible for any accidents, injuries and/or damages resulting from the use of a golf car. You should also be aware that South Carolina requires all operators of golf cars to be a licensed driver. For more information regarding golf car usage laws, please refer to the NMB Dept of Public Safety.
AMENITIES (pools, hot tubs, etc…): It is understood that our company, Myrtle Grand Vacations, LLC, assumes no liability and will be held harmless and not responsible for any accidents, injuries and/or damages resulting from the use of amenities.
ADDITIONAL RENTAL ITEMS: Items such as rollaway beds, port-a-cribs, full-size cribs, etc. are available through various equipment rental companies. Please note: This service is not a part of Myrtle Grand Vacations and we cannot be responsible for item condition or breakdown.
Myrtle Grand Vacations, LLC, as agent, or the Owner of the individual unit rented shall not be liable for damage or injury to tenant or to any other person, or to any property occurring on the premises or any part thereof, or in common areas thereof, and tenant agrees to hold Agent and Owner harmless for any claims for damage, no matter how caused. Agent will not be held responsible for acts of theft or vandalism or other damage to guest's personal property.
Myrtle Grand Vacations, LLC assumes no duty, liability or responsibility of any kind in connection with my use of the rental property, including but not limited to loss or damage for fire, theft, vandalism, property damage, personal injury, death, economic loss or other liability. I further agree to release, hold harmless and indemnify Myrtle Grand Vacations, LLC from any liability in connection with my use of the rental property. THIS IS A DISCLAIMER AND RELEASE OF LIABILITY. DO NOT SIGN IT IF YOU DO NOT UNDERSTAND OR DO NOT AGREE WITH ITS TERMS.
DISCLAIMER: Myrtle Grand Vacations reserves the right to correct errors in pricing and descriptions of rental properties on the website, any written documentation and all communications to adjust pricing and charges at their discretion. THIS IS A DISCLAIMER AND RELEASE OF LIABILITY. DO NOT SIGN IT IF YOU DO NOT UNDERSTAND OR DO NOT AGREE WITH ITS TERMS.
** BOOK NOW FOR NEXT YEAR AND SAVE 15%: 2008 Renter’s have first priority for the same property in 2009 if reserved within 24 hours of checkout. A non-refundable $50 deposit is due at time of booking to reserve the unit for next year. Don’t miss out on this great opportunity!